"A fully featured, fully integrated and complimentary system addition for manufacturers who also need visibility and control over internal repair workshops and/or field based service engineers for all product repair, maintenance and general service activities"
123insight 'Service and Repair' is a Cloud Application offering tight integration with 123insight using only a web browser. This means a simple, hassle-free delivery of the system to your desktop because there is no setup required on your part. You just use it!
The benefits and returns are derived from speed of processing, greater efficiency and massive time-savings over all of your administrative and service-related operations.... You get total visibility over everything , putting you firmly in control!
- Warranties and Contracts are handled, so you can quickly establish if the service/repair should be chargeable or not.
- In processing your service orders, you can record any test results and comments.
- You can issue replacement components and immediately update 123insight stock files.
- Service orders raised within the system automatically create the mirror-image sales orders in 123insight, which in turn are used for despatch and subsequently, invoice creation purposes.
- You have total visibility and the complete 'life story' for every product that you need to maintain a service history, warranty information, contractual details, change of ownership etc.
- Finishing touches, such as tracking Accessories are easily managed; e.g. when the customer returns additional items, like a case and power lead, which means that you cannot forget to ship them back.
- Powerful and flexible searching capabilities complete the picture, giving you that competitive edge.